Reporting to and working closely with the Chief Executive Officer (CEO), the Director of Operations & Member Services (DOMS) plays a central role in optimizing the AMBM’s organizational functioning and in developing high value-added services for member municipalities.
The position holder oversees the coordination and continuous improvement of the organization’s internal operations, including human resources management, organizational capacity development, institutional communications, and the delivery of member services.
They ensure that the AMBM operates efficiently, that services offered to bilingual municipalities—including those related to the Municipal Maturity Model (3M), translation, municipal engagement, and capacity-building initiatives—are well structured, effective and aligned with the organization’s strategic priorities.
The role also contributes to enhancing the member experience by ensuring that services respond concretely to the needs of Manitoba’s bilingual municipalities and support their long-term development.
